Platinum Member FAQs
I do not want to opt-in to the ‘Platinum Membership’ category. How do I opt-out?
The deadline to opt-out of becoming a Platinum Member has now passed, however if you would like to discuss your options please email firstname.lastname@example.org or call 0161 868 6868 Option 1 to speak to one of the Ticketing Team.
What if I don’t want to donate all of my Membership fee this year, can I opt to pay a proportion of it and still get some of the extra benefits?
The Club would ask that if you are in a financial position to do so that you donate the whole Membership fee. However, we understand that if you are not in a position to donate 100% that you may want donate part of your 2020 subscription. Once we have confirmation on whether Members can gain access to any 2020 domestic matches, we will be in a position to fully understand the impact on Members during 2020, and at that point will actively explore options for a partial donation.
Will I definitely get a full refund if there is no watchable cricket this year even though I have to wait until October?
Member’s who opted out of the Platinum Membership have been notified of the following options:
1. Transfer 2020 Membership to 2021 Membership
2. Request credit on ticket account to spend on future purchases of membership, tickets, hospitality or car park passes.
3. Request a full refund to original method of payment
All of the above can be requested by emailing email@example.com or calling 0161 868 6868 (select option 1).
When do I get the benefits the Club have outlined as part of the ‘Platinum Member’ category?
Most of the benefits will be available during 2021. The priority window for international cricket will be available this year when we have a confirmed 2021 schedule. We will contact all Members with details on when and how these benefits will be activated later this year.
If I become a ‘Platinum Member’ where does the money go?
Your donation will stay within the Club and will go towards all staff salaries including players so that we can continue to play cricket and deliver a world-class experience for supporters of the Red Rose. The funds will also cover the operating costs of Emirates Old Trafford, so that we can continue to focus on the cricket once the game resumes.
What if I can’t afford to become a ‘Platinum Member’ as money is tight? Will I be treated any differently because I couldn’t afford to enter the ‘Platinum Member’ category?
Absolutely not. You are valuable to the Club and we understand that needs must in these circumstances. The only difference will be those that have opted-in will receive the extra benefits as outlined in the letter.
The letter I have just received outlines how successful 2019 was in terms of revenue to the Club. Why then are you asking for Members to support by becoming a ‘Platinum Member’.
As outlined in the letter we could not have legislated for such a catastrophic incident such as COVID-19 and whilst revenue from 2019 has helped us to navigate to where we are now, we have absolutely no new business on our books currently and no tickets sales revenue. At the same time we are still incurring considerable fixed costs as well as debt repayments following developments to the stadium, so Members leaving their 2020 subscriptions in the Club will support our cashflow through this difficult period.
The Roses refund process last year was poorly communicated by the Club. What confidence can you provide that Members will not suffer in the same way again this year?
The Club definitely made some mistakes over its handling of the 2019 Roses match refund process and we regret that. What we have learned from your feedback is that we need to communicate better. The potential for any possible Membership refund is more complex than a straight ticket refund for a single match and this will take time to assess the full impact on Members in 2020.
Why are any refunds not being paid prior to October? What if I want that money sooner?
There are two answers to this question. Firstly, we have not yet had the opportunity to fully assess the season and are continuing to work with the ECB and UK Government to welcome fans back safely, refunds/part refunds at this time would not be appropriate. Secondly, at this time the peak point in managing the Club’s cashflow is between July and September, hence why any refunds would not be able to be paid until October to enable us to prioritise all staff salaries during this difficult period for them and their families.
UPDATE – We are currently processing refund requests received by Members ahead of October that can take 5 to 10 working days to reach customer accounts.
If I sign up to become a Platinum Member does 25% discount apply on all Membership?
You will be able to purchase any Membership (subject to availability) and apply for 25%
I have a parking pass for this season, will it be transferred to 2021 or refunded?
Once we have clarity on what the full schedule of cricket will be including whether we are able to welcome live crowds, we will consider the impact on your parking pass and refund accordingly.
Car park pass holders can request a full refund or credit to their ticket account that can be used for future purchases. To request one of these options please email firstname.lastname@example.org or call 0161 868 6868 (select option 1).
I’m a life Member, what benefits do I get as a Platinum Member?
All Life Members have been contacted with details on how to make a donation to the Club to upgrade to a Platinum Member and receive the same benefits.
I have purchased tickets to an international match at Emirates Old Trafford this summer. When can I expect my ticket refund?
We aim to process refunds within ten working days of receipt of the refund request. If you paid by credit or debit card in full, the refund will be sent back to the original card that was used for payment. If you paid by any other payment methods, e.g. PayPal, customer credit, rewards4cricket points, cheque, cash or mixed payment, you will receive a credit on your account that can then be used against any ticketing or hospitality product at Emirates Old Trafford.
I have a question which isn’t outlined in this document, where can I find out more information?
If you cannot find an answer to a question you are looking for, please contact email@example.com and a member of the team will answer your query as soon as possible.
Please note that due to our limited staff currently working, there may be a delay in responding to the member enquiries at this time.