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2020 Lancashire Cricket Ticket Refund FAQs

2020 Lancashire Cricket Ticket Refund FAQs

I’m a Member and have claimed my free Members Vitality Blast match ticket, what do I need to do?

You do not need to do anything, this will be credited to your account for the 2020 season.

I’m a Member and have used one of my guest tickets for a domestic match, what do I need to do?

You do not need to do anything, this will be credited to your account for the 2020 season.

I’m a Member how will the cancelled domestic matches affect my 2020 Membership?

Once we have confirmation from the ECB of the full 2020 domestic schedule, we will consider the impact on the 2020 Memberships and contact all Members. We intend to refund those who have opted out of the Platinum Membership in October.

I’ve purchased a ticket for a 2020 Specsavers County Championship/Royal London Cup/Vitality Blast match and want a monetary refund. What do I need to do?

To claim a monetary refund, please complete the form here.

I have purchased tickets for the 2020 Lancashire v Yorkshire Vitality Blast match and I want these to be transferred to the 2021 Lancashire v Yorkshire Vitality Blast match at Emirates Old Trafford. What do I need to do?

You do not need to do anything. Your tickets will be transferred to the 2021 Lancashire v Yorkshire Vitality Blast match at Emirates Old Trafford. If you selected to receive Print at Home tickets, these will be available in your online account HERE. If you selected TIXnGO, your tickets will be updated in the app and if you selected printed tickets, these will be posted to you. All tickets will be sent or available to download approximately 4-8 weeks prior to the 2021 Lancashire v Yorkshire Vitality Blast match.

On what date will the Lancashire v Yorkshire Vitality Blast fixture take place at Emirates Old Trafford in 2021?

We hope to have confirmation from the ECB on 2021 match dates later this year.

If, once the 2021 Lancashire v Yorkshire Vitality Blast match date has been confirmed, I cannot attend. Will I be able to get a refund?

Yes. Once the date for the 2021 Lancashire v Yorkshire Vitality Blast match at Emirates Old Trafford is confirmed we will contact all remaining ticket holders with a process to request a refund.

Will my tickets be in the same seats for the 2021 Lancashire v Yorkshire Vitality Blast match as for the 2020 match?

Yes. Your match tickets will be transferred to the same seats for the 2021 fixture.

Will I get a refund if my seats for the 2021 Lancashire v Yorkshire Vitality Blast match are cheaper than the same seats for the 2020 match?

Yes. Any difference in ticket value will be credited to your customer account that can used to purchase tickets or hospitality packages at Emirates Old Trafford.

Can I move my tickets to a different area of the ground for the 2021 Lancashire v Yorkshire Vitality Blast match?

Yes. Once the date for the 2021 Lancashire v Yorkshire Vitality Blast match at Emirates Old Trafford is confirmed we will contact all remaining ticket holders with a process to request a move. All moves are subject to availability.

I want a full refund on my tickets for the 2020 Lancashire v Yorkshire Vitality Blast tickets. How can I claim a refund?

Please visit THIS PAGE to claim a full refund on your 2020 Lancashire v Yorkshire Vitality Blast match tickets. The deadline for submitting a refund claim is 31 August 2020.

When can I expect my refund?

We aim to process refunds within ten working days of receipt of the refund request, the refund will be sent back to the original card that was used for payment. If you paid by any other payment methods, e.g. PayPal, customer credit, rewards4cricket points, cheque, cash or mixed payment, you will receive a credit on your account that can then be used against any ticketing or hospitality product at Emirates Old Trafford.

The card I used for the original payment has now expired, will I still receive a refund into my bank account?

Yes, as long as the account number is the same, you will receive your refund back to your account.

I have tickets for the 2020 Lancashire v Yorkshire Vitality Blast match, and I am a Member, but I haven’t received any emails regarding my tickets. What do I do?

If you have not received an email, please contact the Ticket Office via tickets@lancashirecricket.co.uk and the team will be able to look into why you have not received an email.

Why are the Oval and Edgbaston holding matches with crowds and Emirates Old Trafford isn't?

The Oval and Edgbaston have been selected to be part of the pilot scheme for the safe return of crowds into stadia. If we are introduced into the pilot scheme at a later stage, the aim would be that Members would be part of this trial, dependant on the capacity.

 
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