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COVID Ticketing Information

COVID Ticketing Information

Welcome to our COVID Ticketing Information page, on this page you will find all the venue contingency details you need when purchasing a cricket related product with us this year.

Whilst we absolutely cannot wait to welcome spectators back, we must ensure it is safe to do so. That is our number one priority and we have been working with the ECB and the Sports Grounds Safety Authority to establish a safe return of crowds to Emirates Old Trafford from 17 May. We are sorry but those matches scheduled to take place before this date will be behind-closed-doors in line with the current guidance, but as per last year, all of these fixtures will be live streamed on the Lancashire website for free.

From 17 May, we can see the return of crowds to Emirates Old Trafford on a reduced capacity (circa 25%) with social distancing in place. We are still working through the detail on this and waiting for clarification from the Government, particularly regarding guidelines (capacities) for indoor spaces.

We will advise on the arrangements for matches from 17 May when we get further Government guidance. We hope that matches from 21 June will be at full capacity, although this is still subject to Government clearance. If this date does change, it’s likely that we will have restricted capacities and we may have to put similar measures in place.

Our scenario planning falls into three broad categories: full capacity, reduced capacity, and ‘behind closed doors’, dependent on the status of government and public health guidelines leading up to matches. Our current planning for domestic cricket before June is centred around a reduced capacity, and for international cricket and the Yorkshire Blast in July on a full capacity, however we are not yet in a position to rule out any of the other scenarios.

Although the ongoing pandemic continues to present us with many challenges and uncertainties, we understand the desire for clarity where it is possible, and we will continue to update this page as our plans develop.

Below you can read about what will happen to your ticket in the event of a reduced capacity fixture, we have also outlined a few initiatives that we currently have in place at Emirates Old Trafford to help keep you and everyone at the venue safe as well as making sure your purchase is covered in the event of a Government restriction that affects your booking.

Refund Assured

We want to give you confidence and peace of mind when purchasing products at Emirates Old Trafford. We are here to reassure you that our tickets, hospitality and hotel rooms are guaranteed to be refunded in the event that we are unable to allow you to enter our venue due to Government restrictions. This includes a reduced capacity or a match being played behind closed doors on a health and safety grounds.

If you see one of these logos appear on our products this means that your purchase is 'Refund Assured'. You can find details on how you will be refunded for specific purchases via the tabs below.

For International matches you will see the following logo:

For Domestic matches you will see the following logo:

For Lancashire Cricket products you will see the following logo:

Safe in One Place 

Here at Emirates Old Trafford your safety is our number one priority and our Safe in One Place initiative was launched to showcase the measures we are taking to ensure that everyone that enters our iconic venue is safe. We will continue to adapt our initiative to be in line with current regulations along with keeping you and everyone at the ground secure. To find out more about our Safe in One Place campaign please click here. 

Hilton CleanStay 

In accordance with Hilton's CleanStay initiative our on site Hilton Garden Inn has been overhauled to ensure we are a safe venue and are able to welcome you on site with peace of mind. You can find more details of the measures we have taken on site here. 

COVID Contingency Purchases

 

2021 International Fixtures

  • 2021 International Tickets

    2021 International Tickets

    We are currently selling the 2021 International matches to our full capacity, however should this capacity need to be reduced due to Government guidelines we will give 2021 Members the first option to retain or cancel their booking.

    The match may have to take place with a socially distanced seat plan and may include household restrictions on bookings, dependent on Government guidelines at the time. In this case, we would prioritise relocating 2021 Members before any other ticket buyers.

    These restrictions may also affect Members’ facilities but we will confirm any changes should a reduction in capacities be necessary.

    International ticket holders who are not Members will be prioritised by date of booking and their tickets relocated on a socially distanced seat plan.

    Any ticket holders who would prefer not to attend or do not get relocated due to the capacity restrictions will be offered the option to rollover their booking into a 2022 International or a refund.

    FULL TERMS AND CONDITIONS

  • 2021 International Hospitality

    2021 International Hospitality

    We are currently selling the 2021 International matches to our full hospitality capacity, however this capacity may need to be reduced due to Government guidelines and the match may take place with a socially distanced seat plan that may include household restrictions on bookings. 

    Once we have determined the reduced lounge capacities and have considered how to best relocate packages into the available spaces we will contact all bookers with their options. 

    Any package holders who would prefer not to attend or do not get the opportunity to attend due to the capacity restrictions will be offered the option to rollover their booking into a 2022 International or a refund.

    FULL TERMS AND CONDITIONS

  • Hilton Garden Inn Emirates Old Trafford Bookings

    2021 International Hotel Stays

    If we are unable to welcome you to the Hilton Garden Inn Emirates Old Trafford due to government regulations or if you are unable to attend due a change of fixture dates, your purchase will be protected and there will be a route to request a refund.

    If you have any further questions, please contact our Hotel Team at hotelfrontdesk@lancashirecricket.co.uk   

2021 Domestic Fixtures

  • 2021 Yorkshire Vitality Blast Tickets

    2021 Yorkshire Vitality Blast Tickets

    We are currently selling the 2021 Yorkshire Vitality Blast match to our full capacity, however should this capacity need to be reduced due to Government guidelines we will give 2021 Members the first option to retain or cancel their booking. 

    The match may have to take place with a socially distanced seat plan and may include household restrictions on bookings, dependent on Government guidelines at the time. In this case we would prioritise relocating 2021 Members before any other ticket buyers. 

    These restrictions may also affect Members’ facilities but we will confirm any changes should a reduction in capacities be necessary. 

    Yorkshire Vitality Blast ticket holders who are not Members will be prioritised by date of booking and their tickets relocated on a socially distanced seat plan. 

    Any ticket buyers who would prefer not to attend or do not get relocated due to the capacity restrictions will be offered the option to rollover into the 2022 Yorkshire Vitality Blast match or a refund.

  • 2021 Vitality Blast Tickets

    2021 Vitality Blast Tickets

    We are currently selling the remaining home Vitality Blast matches to space rather than to specific seats. This means that you will be able to purchase a ticket within a stand but will not be allocated a seat when booking.

    Seats will be allocated nearer to the match date, once it’s clear if we are able to operate on a full capacity or a reduced capacity with a socially distanced seat plan, dependent upon Government guidelines at the time.

    All tickets will then be issued as digital tickets i.e. mobile tickets or print at home tickets. No tickets will be posted.

    FULL TERMS AND CONDITIONS

  • LV= Insurance County Championship and Royal London Cup

    LV= Insurance County Championship and Royal London Cup

    Due to ongoing restrictions in line with Government guidelines, we regret to inform supporters that the first three home fixtures of the LV= Insurance County Championship season will be played behind-closed-doors. Following on from 17 May we hope to be able to allow fans to attend games at Emirates Old Trafford albeit with a reduced capacity. 

    Details on how tickets for both the LV= Insurance County Championship and the Royal London Cup will be sold has not been confirmed, but will appear here soon.

  • 2021 Domestic Hospitality

    2021 Domestic Hospitality

    We are currently selling the 2021 Vitality Blast matches to our full hospitality capacity, however this capacity may need to be reduced due to Government guidelines and the match may take place with a socially distanced seat plan that may include household restrictions on bookings. 

    Once we have determined the reduced lounge capacities and have considered how to best relocate packages into the available spaces we will contact all bookers with their options. 

    Any package holders who would prefer not to attend or do not get the opportunity to attend due to the capacity restrictions will be offered a refund.

    FULL TERMS AND CONDITIONS

  • Hilton Garden Inn Emirates Old Trafford Bookings

    2021 Domestic Hotel Stays

    If we are unable to welcome you to the Hilton Garden Inn Emirates Old Trafford due to government regulations or if you are unable to attend due a change of fixture dates, your purchase will be protected and there will be a route to request a refund.

    If you have any further questions, please contact our Hotel Team at hotelfrontdesk@lancashirecricket.co.uk   

 
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