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Refund Assured

Refund Assured

Welcome to our Refund Assured page, we want to give you confidence and peace of mind when purchasing products at Emirates Old Trafford. We are here to reassure you that our tickets, hospitality and hotel rooms are guaranteed to be refunded in the event that we are unable to allow you to enter our venue due to Government restrictions. This includes a reduced capacity or a match being played behind closed doors on a health and safety grounds.

If you see one of these logos appear on our products this means that your purchase is 'Refund Assured'. You can find details on how you will be refunded for specific purchases via the tabs below.

For International matches you will see the following logo:


For Lancashire Cricket products you will see the following logo:

Safe in One Place 

Here at Emirates Old Trafford your safety is our number one priority and our Safe in One Place initiative was launched to showcase the measures we are taking to ensure that everyone that enters our iconic venue is safe. We will continue to adapt our initiative to be in line with current regulations along with keeping you and everyone at the ground secure. To find out more about our Safe in One Place campaign please click here. 


  • Tickets


    2021 International and Domestic Tickets

    2021 International fixture dates are provisional and subject to change and tickets are sold on the basis of currently known information.

    If the date changes, the new date will be communicated to you and there will be a two-week refund window. We reserve the right to cancel your ticket(s) due to events beyond our reasonable control. If your tickets are cancelled then you will be eligible for a refund of the face value of the match ticket.

    We have absolute discretion as to which tickets to cancel in a situation where reduced capacity at the venue result in a requirement to cancel a proportion of tickets.

    Terms and conditions apply, detail of which can be found below.



  • Hospitality


    2021 International and Domestic Hospitality

    If we are unable to welcome spectators to the 2021 fixtures at Emirates Old Trafford due to government regulations, your purchase will be protected and we will offer you a route to request a refund.


  • Hotel Stays

    Hotel Stays

    2021 Hotel Stays

    If we are unable to welcome you to the Hilton Garden Inn at Emirates Old Trafford due to government regulations, your purchase will be protected and we will offer you a route to request a refund.


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