2019 Ashes FAQs
England vs Australia
The 4th Specsavers Ashes Test
Wednesday 4 - Sunday 8 September 2019
Gates open - 9.00am
Start time - 11.00am
FREQUENTLY ASKED QUESTIONS
This document should provide you with all the information required ahead of your visit to Emirates Old Trafford for the 4th Specsavers Ashes Test between old foes England and Australia. We ask all supporters to arrive at the ground as early as you can and if at all possible, avoid bringing bags to the venue as they will be searched and slow down your entry to the ground.
If you do not find the answer to your enquiry, either on this or other pages dedicated to the match, contact us by:-
Phone 0161 282 4000
- Car Parking
- Public Transport
- On Arrival
- Inside the Ground
- Toilets and Baby Changing
- Stadium Map
WHERE IS THE TICKET OFFICE LOCATED?
The Ticket Office is on the junction of Brian Statham Way and Talbot Road. Any remaining tickets will be available to purchase from the Ticket Office, however you can beat the queues by booking online and choosing the digital ticket option where you can download your ticket to your mobile phone or print at home. If you are collecting tickets please bring proof of ID.
I HAVE LOST MY TICKETS, WHAT SHOULD I DO?
Please go to the Ticket Office. There is an entrance to the Ticket Office on the junction of Brian Statham Way and Talbot Road.
DO BABIES NEED A TICKET?
Babies in arms are not charged an entrance fee. There are baby changing facilities in stadium toilets at several points around the ground. Please be aware that you will be sat in the open air, exposed to the weather for long periods of time. If you are bringing you baby to the match please be prepared for hot sunshine and also inclement weather.
WHAT HAPPENS IF IT RAINS?
If play is restricted or does not take place at the ground on the day for which this ticket is valid, you will be entitled to a refund of only the match ticket value subject to there being: (a) 15 overs or less because of adverse weather conditions or completion of the match - a full refund; (b) 15.1 overs to 29.5 overs because of adverse weather conditions or completion of the match - a 50% refund. In no other circumstances can money be refunded. In respect of tickets purchased in advance for the day on which this ticket is valid, refunds will be made automatically by Lancashire Cricket Club to the original purchaser only, either by refunding his or her debit or credit card or by sending a cheque. In respect of tickets purchased at the Ground on the day for which this ticket is valid, refunds may be claimed by sending this ticket with your name and address in block capitals to International Refund Application, Lancashire Cricket Club, Emirates Old Trafford, Manchester M16 0PX within 28 days of the Match date.
This refund policy does not apply to Day 5 of a Test Match. For any pre-purchased Day 5 tickets, a full refund may only be claimed if there is no play whatsoever on Day 5 either because of adverse weather conditions or completion of the match before Day 5. Please be aware that no refund will be given should any play occur on Day 5. Anyone holding a Day 5 ticket that has been purchased as part of a 5 Day Ticket package will not be entitled to any refund if there is no play on Day 5.
WHERE IS THE NEAREST CAR PARKING?
The official match day car parking is provided at Manchester United's Stadium car parks, which is also the location for all minibus and coach drop-off and parking. These car parks are approximately a 15 minute walk from Emirates Old Trafford and costs £20 per car which is payable on entrance. Follow signs for the N4 car park (Days 1 – 4) and E1 (Day 5 only).
Please be aware that unofficial parking operations do take place when matches are on, and the Club advises all spectators to steer clear of these facilities - many operate on private property which can lead to fines and clamping.
Lancashire Cricket Club accept no responsibility if cars are fined or clamped for parking illegally.
Please note: There will be no cash parking available onsite at Emirates Old Trafford for this fixture.
CAN I USE PUBLIC TRANSPORT TO GET TO EMIRATES OLD TRAFFORD
Yes. Whether you are travelling to us by car or by public transport all the information you need to find us here at the Emirates Old Trafford Stadium is available on the downloadable PDF, please click here to view.
As always, we advise customers to plan their journey in advance ahead of arriving at Emirates Old Trafford. http://www.metrolink.co.uk/
Please visit the Transport for Greater Manchester website for guidance in using public transport to get to Emirates Old Trafford: https://www.tfgm.com/
Please note: There are currently Metrolink works planned on Day 5 of the Test match (Sunday 8 September) that will effect some routes to Old Trafford tram stop. A shuttle bus service will be available from outside Manchester Piccadilly Station (Fairfield Street) to Emirates Old Trafford. For more details on alternative routes for Day 5 please click here.
WHERE CAN I GET A TAXI AFTER THE DAY’S PLAY?
Taxis will not be permitted to pick up after the game from either within or immediately outside the ground.
You’ll be able to get a taxi further down Talbot Road or on Warwick Road.
WHAT TIME DO THE GATES OPEN?
The gates will be open at 9.00am, two hours before the scheduled start of play at 11.00am. We ask all supporters to arrive at the ground as early as you can and if at all possible, avoid bringing bags to the venue as they will be searched and slow down your entry to the ground.
WHICH GATES CAN WE ENTER THE GROUND FROM?
Gate 1 on Talbot Road (for general admittance and VIP/Hospitality), Gate 3 and Gate 5 on Brian Statham Way and Gate 7 on Great Stone Road.
WHERE IS THE HOSPITALITY ENTRANCE?
The hospitality entrance is Gate 1 on Talbot Road.
WHERE IS THE MAIN RECEPTION?
This is found at the entrance to the Pavilion from Car Park 1 on Talbot Road.
WHAT IS THE ACCEPTABLE DRESS CODE IN THE PAVILION AND THE POINT?
The dress code for the Pavilion, Legends Lounge and Executive Boxes is smart casual. In The 1864 Suite it is tailored trousers, smart jeans and a collared shirt, accompanied by shoes. Members and their guests are requested not to wear replica kits, t-shirts, blue denims, shorts or sports shoes. We reserve the right to refuse admittance to The 1864 Suite if a Member of guest is not dressed appropriately.
The dress code for The Point is smart casual. No tracksuits, shorts or trainers are allowed.
WHAT HAPPENS IF IT RAINS? (HOSPITALITY CUSTOMERS)
If for any reason the Event is postponed, the Customer’s booking for that Event will be valid for the re-scheduled Event (if any) save where such re-scheduled Event takes place at a location other than the original Ground applicable to the Services.
If for any reason outside the control of the Seller (including, without limitation, due to the circumstances set out in condition 8.1 of the Hospitality Package Terms of Sale) the Event is postponed, cancelled or abandoned (whether in whole or in part) any refunds shall be at the entire discretion of the Seller and the Customer is advised to take out its own insurance to cover such risks and associated costs.
Play is not guaranteed and under no circumstances will any refund be made in respect of the purchases for Packages. However, if a refund scheme for the ticket element (the Ticket) included in the Package applies, then a partial refund or ticket exchange may be applicable in accordance with Lancashire Cricket Club Ticket Terms and Conditions.
Inside the Ground
IS THERE ANY ENTERTAINMENT INSIDE THE GROUND?
There will be plenty of entertainment inside the ground. We have a range of exciting music acts who will be roaming through crowds, others will perform at the Music Stage which is located in the front fan village.
THERE IS A PROBLEM WITH MY SEAT, WHAT SHOULD I DO?
Please speak to the nearest steward who will be happy to help.
ARE MULTI-FAITH FACILITIES AVAILABLE AT THE GROUND?
Multi-Faith facilities are available and can be found in the Trafford Cricket Centre.
IS THERE A CASH MACHINE IN THE GROUND?
There will be ATMs located within the various food and bar areas around the ground (charge for use).
CAN I PAY BY CASH AND CARD INSIDE THE GROUND?
Yes, there are a variety of food stalls and bars within the ground which take both cash and card payments with some that are card only.
CAN I BRING FOOD AND DRINK INTO THE GROUND?
Food and drink can be brought into the ground, however all bags and picnic hampers will be subject to being searched, any items on the prohibited list will not be permitted to enter the ground.
No alcohol, glass or can containers will be allowed into the ground and drinks will be limited to 75cl. Please note all bags will be searched on entry to ensure the safety of players, spectators and staff.
WHAT ITEMS ARE NOT ALLOWED INTO THE GROUND?
Prohibited items include all alcohol, glass bottles, cans or tins, any sharp objects including cutlery, flags attached to sticks/poles. We do not have a left luggage facility and prohibited items must therefore either be disposed of (no return) or taken elsewhere before admission will be granted.
Pocket phone charges are not permitted into the ground. Please note all bags will be searched on entry to ensure the safety of players, spectators and staff.
CAN I BRING IN MY DOG?
Only registered assistance dogs are permitted to be brought into the ground.
CAN I BRING AN UMBRELLA INTO THE GROUND?
We are hoping for some great weather but you are able to bring in a small umbrella should you wish. Please be mindful though about the size of the umbrella so it doesn’t affect the viewing of your fellow supporters.
IS IT POSSIBLE TO GET BIRTHDAY ANNOUNCMENTS ETC MADE ON THE PUBLIC ADDRESS SYSTEM?
Unfortunately we cannot make any announcements in the stadium requested by spectators.
IS SMOKING OR THE USE OF E-CIGARETTES ALLOWED?
The Club's No Smoking Policy is as follows - smoking is not allowed in any seats within the stadium. Anyone wishing to smoke will need to go to an uncovered concourse or other open area to the rear of the viewing stands. Smoking is not permitted in any building or in a covered concourse area. This also applies to E-Cigarettes.
IS IT POSSIBLE TO GO INTO THE PAVILION LONG ROOM?
All 2019 Members on production of a valid 2019 Membership card may enter the Pavilion Long Room (Members must have a match day ticket). Member’s Guests on production of a valid match ticket for the Pavilion Terrace may also access the Pavilion Long Room. This is to prevent overcrowding and is for spectator’s safety and comfort.
CAN I WATCH THE GAME FROM THE RED ROSE BUILDING?
The Red Rose building will be in use as a hospitality suite, you will require a valid Red Rose ticket to gain entry.
WHERE CAN I BUY A PROGRAMME/SCORECARD?
Official programmes and scorecards will be on sale inside the ground by the Club’s volunteers.
I HAVE LOST SOMETHING AT THE GROUND, WHAT SHOULD I DO?
All enquiries for lost property should be made at the Pavilion reception.
WHAT SHOULD I DO IF I WITNESS ANTI-SOCIAL BEHAVIOUR?
Anti-social behaviour ruins the viewing experience of fellow supporters and Lancashire Cricket Club does not tolerate this. Please report the incident to the nearest steward who will take the necessary action.
IS THE HOTEL OPEN TO THE GENERAL PUBLIC?
The hotel (including bar and restaurant areas) is only open to residents and pre-booked hospitality guests during the Ashes Test. The hotel will also be open for Members’ lunch dining each day (this requires pre booking in advance).
For the 2019 season, all Fan Village and concourse bars will no longer serve drinks in single use plastic cups.
These have been replaced by a more sustainable, reusable souvenir cup which celebrates Lancashire and England cricket legends who have graced the sacred turf at Emirates Old Trafford.
ORDERING YOUR FIRST DRINK
When you arrive at a bar to purchase your first drink of the day, the price of each of your drinks will include a £1 deposit for a reusable, souvenir cup.
HOW MUCH IS THE DEPOSIT?
The deposit for a pint or half pint is just £1.
FANCY ANOTHER DRINK?
After you have purchased your first drink, you will be able to exchange your cup for a fresh one without paying an additional £1 deposit. Simply turn up to the bar with your cup, make your order, and we will serve your drink in a fresh new cup...Easy!
WANT YOUR £1 BACK?
Don’t want to take your cup home?...You sure?
If you would like to return your souvenir cup and reclaim your £1 deposit, you just need to return it to one of our designated return points located around the ground which will remain open until 30 minutes after the close of play.
These will be clearly signposted. If you are having trouble locating our return points, please speak to one of our friendly stewards.
CAN I TAKE MY CUP HOME?
You can! We are encouraging fans to take their souvenir cups home in a bid to help us reduce our plastic waste and help the environment.
WHY NOT DONATE YOUR CUP?
The Club is also using the initiative to help support Lancashire Cricket Foundation, by offering exiting fans the chance to donate their cup (£1) at drop-off points around the stadium. All funds will go towards the charitable arm of the Club, which aims to change lives through the power of cricket.
Toilets and Baby Changing
ARE THERE ANY ACCESSIBLE TOILETS ON-SITE?
Toilet and baby changing facilities are easily accessible throughout the ground. Toilets are available within the Pavilion (Members and hospitality bookers only), Stand A, AO Stand B, Lightning Stand C and Thomas Cook Sport Stand E. A changing places facility will be on site, provided by Mobiloo and more information can be found here: https://www.mobiloo.org.uk/
Accessible toilets are located in AO Stand B, Lightning Stand C and Thomas Cook Sport Stand E which can all be accessed using a RADAR Key. Please speak to the nearest steward if you require a RADAR key.
If you have any trouble locating these facilities, please speak to one of our friendly stewards who will be more than happy to point you in the right direction.