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Refund Assured

Refund Assured: Buy With Confidence

Welcome to our COVID Ticketing Information page, on this page you will find all the venue contingency details you need when purchasing a cricket related product with us this year. You can read about what will happen to your ticket in the event of a reduced capacity fixture across all International and Domestic matches taking place at Emirates Old Trafford this year by browsing the sections below.

We have also outlined below a few initiatives that we currently have in place at Emirates Old Trafford to help keep you and everyone at the venue safe as well as making sure your purchase is covered in the event of a Government restriction that affects your booking.

Refund Assured

We want to give you confidence and peace of mind when purchasing products at Emirates Old Trafford. We are here to reassure you that our tickets, hospitality and hotel rooms are guaranteed to be refunded in the event that we are unable to allow you to enter our venue due to Government restrictions. This includes a reduced capacity or a match being played behind closed doors on a health and safety grounds.

If you see one of these logos appear on our products this means that your purchase is 'Refund Assured'. You can find details on how you will be refunded for specific purchases via the tabs below.

For International matches you will see the following logo:

 

For Lancashire Cricket products you will see the following logo:

COVID Contingency Purchases

2021 International Fixtures

  • 2021 International Tickets

    2021 International Tickets

    We are currently selling the 2021 International matches to our full capacity, however should this capacity need to be reduced due to Government guidelines we will give 2021 Members the first option to retain or cancel their booking.

    The match may have to take place with a socially distanced seat plan and may include household restrictions on bookings, dependent on Government guidelines at the time. In this case, we would prioritise relocating 2021 Members before any other ticket buyers.

    These restrictions may also affect Members’ facilities but we will confirm any changes should a reduction in capacities be necessary.

    International ticket holders who are not Members will be prioritised by date of booking and their tickets relocated on a socially distanced seat plan.

    Any ticket holders who would prefer not to attend or do not get relocated due to the capacity restrictions will be offered the option to rollover their booking into a 2022 International or a refund.

    FULL TERMS AND CONDITIONS

  • 2021 International Hospitality

    2021 International Hospitality

    We are currently selling the 2021 International matches to our full hospitality capacity, however this capacity may need to be reduced due to Government guidelines and the match may take place with a socially distanced seat plan that may include household restrictions on bookings. 

    Once we have determined the reduced lounge capacities and have considered how to best relocate packages into the available spaces we will contact all bookers with their options. 

    Any package holders who would prefer not to attend or do not get the opportunity to attend due to the capacity restrictions will be offered the option to rollover their booking into a 2022 International or a refund.

    FULL TERMS AND CONDITIONS

  • Hilton Garden Inn Emirates Old Trafford Bookings

    2021 International Hotel Stays

    If we are unable to welcome you to the Hilton Garden Inn Emirates Old Trafford due to government regulations or if you are unable to attend due a change of fixture dates, your purchase will be protected and there will be a route to request a refund.

    If you have any further questions, please contact our Hotel Team at hotelfrontdesk@lancashirecricket.co.uk   

2021 Domestic Fixtures

  • 2021 Yorkshire Vitality Blast Tickets

    2021 Yorkshire Vitality Blast Tickets

    We are currently selling the 2021 Yorkshire Vitality Blast match to our full capacity, however should this capacity need to be reduced due to Government guidelines we will give 2021 Members the first option to retain or cancel their booking. 

    The match may have to take place with a socially distanced seat plan and may include household restrictions on bookings, dependent on Government guidelines at the time. In this case we would prioritise relocating 2021 Members before any other ticket buyers. 

    These restrictions may also affect Members’ facilities but we will confirm any changes should a reduction in capacities be necessary. 

    Yorkshire Vitality Blast ticket holders who are not Members will be prioritised by date of booking and their tickets relocated on a socially distanced seat plan. 

    Any ticket buyers who would prefer not to attend or do not get relocated due to the capacity restrictions will be offered the option to rollover into the 2022 Yorkshire Vitality Blast match or a refund.

  • 2021 Vitality Blast Tickets

    2021 Vitality Blast Tickets

    We are currently selling the remaining home Vitality Blast matches to space rather than to specific seats. This means that you will be able to purchase a ticket within a stand but will not be allocated a seat when booking.

    Seats will be allocated nearer to the match date, once it’s clear if we are able to operate on a full capacity or a reduced capacity with a socially distanced seat plan, dependent upon Government guidelines at the time.

    All tickets will then be issued as digital tickets i.e. mobile tickets or print at home tickets. No tickets will be posted.

    FULL TERMS AND CONDITIONS

  • LV= Insurance County Championship and Royal London Cup

    LV= Insurance County Championship and Royal London Cup

    Due to ongoing restrictions in line with Government guidelines, we regret to inform supporters that the first three home fixtures of the LV= Insurance County Championship season will be played behind-closed-doors. Following on from 17 May we hope to be able to allow fans to attend games at Emirates Old Trafford albeit with a reduced capacity. 

    Details on how tickets for both the LV= Insurance County Championship and the Royal London Cup will be sold has not been confirmed, but will appear here soon.

  • 2021 Domestic Hospitality

    2021 Domestic Hospitality

    We are currently selling the 2021 Vitality Blast matches to our full hospitality capacity, however this capacity may need to be reduced due to Government guidelines and the match may take place with a socially distanced seat plan that may include household restrictions on bookings. 

    Once we have determined the reduced lounge capacities and have considered how to best relocate packages into the available spaces we will contact all bookers with their options. 

    Any package holders who would prefer not to attend or do not get the opportunity to attend due to the capacity restrictions will be offered a refund.

    FULL TERMS AND CONDITIONS

  • Hilton Garden Inn Emirates Old Trafford Bookings

    2021 Domestic Hotel Stays

    If we are unable to welcome you to the Hilton Garden Inn Emirates Old Trafford due to government regulations or if you are unable to attend due a change of fixture dates, your purchase will be protected and there will be a route to request a refund.

    If you have any further questions, please contact our Hotel Team at hotelfrontdesk@lancashirecricket.co.uk   

 
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