Manchester Super Giants

Manchester Super Giants takes your privacy very seriously and is committed to protecting your personal information. This privacy policy sets out the way in which any personal information you provide to us is used and kept secure by Manchester Super Giants. It applies whenever we collect your personal data (including when you use our website or other digital platforms), so please read it carefully.

Please note that this privacy policy forms part of our website terms and conditions. 

About this privacy policy

This privacy policy explains what information we may collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights in respect of your personal data.

Please note that our website and other digital platforms may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.

How to contact us about your personal data or this privacy policy

If you have any questions about this privacy policy or about your personal data, please email us at [email protected] or write to us at the following address:

Emirates Old Trafford, Talbot Road, Manchester, England, M16 0PX

Information we collect and what we use it for

All personal information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy. We may supplement the information that you provide with other information (both personal and non-personal) that we obtain from our dealings with you or which we receive from other organisations, for example, our sponsors and partners.

In broad terms, we use your data for the following purposes:

• to administer and provide products and services you request or have expressed an interest in;
• to enable us to administer any competitions or other offers/promotions which you enter into;
• to communicate with you in the event that any products or services you have requested are unavailable;
• for fraud screening and prevention purposes;
• for record keeping purposes;
• to carry out market research so that we can improve the products and services we offer
• to track your activity on our digital platforms;
• to create an individual profile for you so that we can understand and respect your preferences;
• to personalise and improve your experience on our digital platforms;
• to personalise and/ tailor any communications that we may send you;
• for profiling purposes to enable us to personalise and/or tailor any marketing communications that you may consent to receive from us.
• To administer our good governance requirements, such as internal reporting and compliance obligations or administration required for AGM processes
• Sharing your personal information with payment services providers when that is required in order to process your payment for a product or service;
• All stages and activities relevant to managing the product or service including enquiry, application and administration (including notifications about matches which you are due to attend being postponed, cancelled etc.)

When we provide you with products or services we may collect and store any personal information that you provide to us. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and payment card details. We may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at the stadium or any of our other premises to help to ensure your comfort and safety.

When you sign up with us for an online account, register to receive marketing communications from us (and/or our sponsors and partners), enter one of our competitions, fill in one of our forms (whether online or offline) or otherwise expressly provide us with your personal information, we may collect and store any personal information that you provide to us and may use it to personalise and improve your experience on our digital platforms, provide products and services you request from us, and carry out profiling and market research.

When you interact with our digital platforms, we may also automatically collect the following information about your visit. This is primarily to help us better understand how our fans use our digital platforms to enable us create better content and more relevant communications:

In relation to some/all of the above, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations, fraud prevention and screening and credit risk management companies, and mailing houses.

News, offers and opportunities from us and our sponsors and partners (which we provide only with your consent)

We want you to be the first to know about new signings, competitions, club news, ticket availability and occasional offers from official sponsors and partners. You can unsubscribe by writing an email to the address mentioned above. Please note, if you don’t choose to receive this information, we will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected. 

Disclosure of your information

We may share your data with advertising networks and/or social media platforms for the purposes of selecting and serving relevant adverts to you via those networks/platforms, and to search engine and analytics providers.

As well as sharing your data with sponsors and partners (with your consent, as referred to above) and third parties that we use to assist us with our operations (as described in Information we collect and what we use it for above) we may also share your data with third parties if:

• we are under a legal or regulatory duty to do so;
• to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity;
• where such disclosure is necessary to protect the safety or security of any persons, and/or
• otherwise as permitted under applicable law.

In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.

Security of information

We take the security of your personal information seriously. When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.

 Where a password is required to access certain areas of our digital platforms, you are responsible for keeping your password secure and confidential. Please do not share or disclose your password to any other person. 

What about other automated decision making?

We sometimes make decisions about you using only technology, where none of our employees or any other individuals have been involved.  For instance, we may do this to decide whether to offer you a product or service or to assess what payment methods we can offer you.

For how long is your personal information retained by us?

Unless we explain otherwise to you, we will hold your personal information for the following periods:

• For as long as our business needs;
• For as long as we have an obligation to provide goods and/or services to you and/or retention in accordance with legal and regulatory requirements.
• If you would like further information about our data retention practices, contact us.

More about your information - your rights

Here is a list of the rights that all individuals have under data protection laws.  They do not apply in all circumstances.  If you wish to exercise any of them, we will explain at that time if they are engaged or not.  The right of data portability is only relevant from May 2018.

• The right to be informed about your processing of your personal information;
• The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;
• The right to object to processing of your personal information;
• The right to restrict processing of your personal information;
• The right to have your personal information erased (the “right to be forgotten”);
• The right to request access to your personal information and to obtain information about how we process it;
• The right to move, copy or transfer your personal information (“data portability”);
• Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.

Changes to this privacy policy

We aim to meet high standards and so our policies and procedures are constantly under review. From time to time. we may change this privacy policy.  Accordingly, we recommend that you check this page periodically in order to review the latest version.

Consent

I confirm that I have read and understood the Privacy Policy and hereby freely consent to the collection, use, and storage of my personal data by Manchester Super Giants, acting as the Data Controller, for the purposes described therein.

I further acknowledge that my personal data may be processed by third-party service providers engaged by the Company for such purposes.

Where to make a complaint

If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

You can also make a complaint virtually by sending an email to the address mentioned above.