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TIXnGO secure mobile tickets and Print at Home tickets

Instructions to download your print at home tickets

Depending on how you access your account determines the format of your print at home ticket.

Print at Home tickets will be available to download in April, with TIXnGO tickets available approximately 8 weeks before the match.

If you login on a mobile phone you’ll be directed to download your ticket to your phone where it can be saved as a PDF or for Apple phone users, saved in your Apple wallet, both of which are compatible for direct scanning at the gates.

Apple phone users

  • Go to tickets.lancashirecricket.co.uk/account/login
  • Login with your email and password
  • Click the menu bar, and select “Order History”
  • Select "See details" under the relevant order
  • Click “Add to Apple Wallet
  • Enter the names of the ticket holders
  • Click “Save and Continue
  • Go to the Apple Wallet application to view your ticket

Non-Apple phone users

  • Go to  tickets.lancashirecricket.co.uk/account/login
  • Login with your email and password
  • Click the menu bar, and select “Order History”
  • Select "See details" under the relevant order
  • Click “Print an A4 PDF Ticket
  • Enter the names of the ticket holders
  • Click “Save and Continue
  • Once downloaded go to your download application to view your PDF ticket

If you login on a tablet or PC you’ll be directed to download your tickets as a PDF that you can print at home. To do this you will need an inkjet or laser printer, plain A4 white paper and have installed Adobe Acrobat reader version 4.0 or higher (you can install the latest version here).

Print at Home Tickets

  • Go to  tickets.lancashirecricket.co.uk/account/login
  • Login with your email and password
  • Click “Order History” under My Bookings
  • Select the order
  • Click “Print
  • Enter the names of the ticket holders
  • Click “Save and Continue
  • Your ticket will appear as a PDF
  • Print your ticket on plain A4 white paper
  • Only print your ticket once and don’t photocopy the original, as the barcode will only scan once
  • Keep your Print at Home ticket dry and don’t damage the barcode

 

Instructions for TIXnGO secure mobile tickets

Please note that TIXnGO mobile tickets will show in the app and be activated for transfers approximately 8 weeks before the match. The barcodes for the TIXnGO tickets will not be activated until 3 hours before the start of play.

You will be notified of the actual dates of the above by email.

If you’re having difficulties or have any questions please email tickets@lancashirecricket.co.uk and we’ll be pleased to help.

  • Once you have purchased tickets you will receive an email from TIXnGO asking you to download the TIXnGO app
  • Download TIXnGO app from the iTunes or Google Play store
  • Create your account with the same email address you used on the Ticketing site
  • Once you have created your account wait for the verification code to be sent, then enter this number into the 'Confirm my account' box 
  • Once logged in, click the menu button and navigate to ‘My Tickets’ where you should see your purchased tickets
  • On the day of the match you will receive a notification from the TIXnGO app saying the ticket has been activated
  • Once this message has been received the ticket will be active inside the app, click on the ticket and the QR code will be displayed ready for scanning

Transferring Tickets - Please note: This must be done no later than 3 hours prior to the start of play

  • On the TIXnGO app navigate to 'My Tickets'
  • Find the ticket you want to transfer and select ‘Send’
  • Choose a contact from your contact list or enter the recipient’s contact details into the relevant fields, then press ‘Send’
  • You will receive a ‘Transfer in progress’ message, close on this box and you will be taken back to ‘My Tickets’ where you will that the ticket is ‘In Transfer’

Checking Status of Tickets

  • The ticket will remain ‘In Transfer’ until the recipient has accepted the ticket
  • Once the recipient has accepted the ticket, you will see that is has been sent to the contact successfully in the transfer history section of the menu
  • The recipient will receive an email from TIXnGO explaining that you have sent them a ticket and they should click the link to download the app and receive the ticket
  • You will then see the ticket has been transferred to the contact with the date and time of the transfer

Recipient

  • When a ticket has been sent to you, you will receive an email from TIXnGO
  • Click the link in the email which will prompt you to download the TIXnGO app from the Apple or Google Play store
  • Download TIXnGO app from the iTunes or Google Play store
  • Open the TIXnGO app and complete your account with your contact details
  • Click on the ticket in the Transfer History menu option
  • You will then be able to see the ticket and you who has sent the ticket to you
  • The ticket will display in the main screen of the TIXnGO app
  • On the day of the match you will receive a notification from the TIXnGO app saying the ticket has been activated
  • Once this message has been received the ticket will be active inside the app, click on the ticket and the QR code will be displayed ready for scanning
 
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